Needs a human
Exceptions
Complaints, borderline decisions, booking failures and unfinished enquiries. These are also emailed to the responsible person — this page tracks status and ownership, it is not another alert channel.
Escalations
Raised by the voice agent, the qualification rules or post-call checks.
All clear
No open escalations.
Booking failures
Qualified callers whose consultation could not be confirmed. An email has been sent to the front desk and senior team.
None.
Unclear enquiries
The call ended before criteria 1-3 (project, location, timeline) could be settled. The front desk is emailed to call back when a number is known.
None.