Enquiry
Unknown caller
Why this outcome
Rules 2026.10-rubric-v1.0, evaluation v2 at Monday 12 October 2026, 3:04 am (Asia/Kolkata). The score is a decision aid; it never overrides a failed criterion.
| Criterion | Result | Points | Evidence |
|---|---|---|---|
| Real project (design + execution) | Pass | 30/30 | Caller wants design with full execution: residential, villa, partial home, ~1900 sq ft. |
| Within service area | Pass | 25/25 | Property location "Koregaon Park, Pune" is within the service area (koregaon park). |
| Realistic timeline & site readiness | Pass | 20/20 | Caller has no fixed deadline (flexible timeline). Site available from 2026-10-12. |
| Broad budget fit (volunteered only) | Not discussed (neutral) | 15/15 | No budget volunteered. Not penalised; designer establishes fit at the consultation. Note: Budget not discussed. |
| Decision-maker / authorised representative | Pass | 10/10 | Caller is the decision-maker. |
Call summary
The caller enquired about end-to-end design and execution for a 1,900 sq ft villa in Koregaon Park, Pune. The plan involves two rooms on the lower level (large lounge with bar area, kitchen) and one large room on the first floor with gym and pantry spaces. The site is available immediately. When the agent proposed scheduling a consultation, the caller demanded average pricing figures first. As the agent repeatedly declined to quote prices, the caller requested an immediate live transfer to a senior person and ultimately became frustrated and cancelled the enquiry.
Handoff note: Scope and Property: Villa in Koregaon Park, Pune, ~1,900 sq ft. Requirement is design and execution across three rooms: ground floor with kitchen, large lounge, and bar; upper floor with a large room housing pantry and gym sections. Site is reported ready now. Key Issues: Caller repeatedly insisted on receiving average pricing figures before confirming any consultation slot. When the assistant gave standard holding responses regarding pricing, the caller demanded an immediate live transfer to a senior staff member. After the assistant reiterated that a callback would be arranged, the caller became angry and stated they wanted to cancel and discontinue. Open Uncertainties: Caller did not provide name, phone number, or email address before ending the call, so outreach will depend on caller ID availability.
Activity
- State call received → agent active
- State call received → agent active
- call resolved
- State agent active → capturing information
- call resolved
- State capturing information → checking qualification
- State checking qualification → qualified
- qualification evaluated
- call resolved
- State qualified → capturing information
- State capturing information → human escalation
- escalated by agent
- facts reconciled from transcript
- qualification evaluated
- postcall reevaluated
- State human escalation → completed
Transcript
Sensitive. Redacted of card-like numbers and keys; deleted automatically after the retention period.
Show transcript
[21:34:15] AGENT: Hello, you have reached Aangan Studio, I am the studio's AI assistant, How can I help you today? [21:34:20] USER: Hi. I want to build a house in Pune. [21:34:28] AGENT: That's great! Are you looking for full interior design with execution for your house, or just advice or styling? [21:34:34] USER: Want the full design and all the things. [21:34:44] AGENT: Understood. Could you please tell me what kind of house it is? For example, is it an apartment, an independent house, or a villa? And how many rooms or BHK are [21:34:44] USER: It is a villa. [21:34:52] AGENT: Thanks for sharing that. How many rooms or BHK does your villa have, or how many rooms do you want us to redesign? [21:35:03] USER: In total, I want two rooms, one on the first with a kitchen and a very big lounge [21:35:08] USER: with a bar area or a bar room. And on the 1st Floor, I want [21:35:09] USER: a single room. [21:35:11] AGENT: Got [21:35:11] USER: But that would... Should be huge. [21:35:17] USER: With a lot [21:35:17] USER: of small areas, as [21:35:18] USER: gym, [21:35:21] AGENT: Just to [21:35:22] USER: pantry, [21:35:24] USER: and all of that. [21:35:42] AGENT: Thanks for the details. So, on the ground floor you want two rooms including a kitchen and a large lounge with a bar area, and on the first floor a big single room with small areas like a gym and pantry. Could you please tell me the approximate carpet area of the villa in square feet? Also, where in Pune is the property located? [21:35:47] USER: Spleen. [21:35:51] USER: In terms of the carpeting rate would be around 1,900. [21:35:52] USER: Square feet. [21:36:07] AGENT: Thank you. Just to confirm, your villa is in Pune, in the area called Spleen, and the carpet area is around 1,900 square feet. Is that correct? Also, when do you expect the site to be available for work? [21:36:12] USER: Didn't say the spleen or anything of area sort. [21:36:16] USER: Area is located in Korygaon Park. [21:36:17] USER: In Pune. [21:36:29] AGENT: Thanks for clarifying. So the property is in Koregaon Park, Pune, with about 1,900 square feet carpet area. When will the site be available for starting the work? Is it available now or later? [21:36:36] USER: Is available now. We can start from tomorrow once you find on all the things, and I have the [21:36:37] USER: ready. [21:36:55] AGENT: It sounds like a good fit for us to help you with your villa design and execution. When are you generally free for a consultation with one of our designers? You can tell me the days and rough times that work for you. Also, please share your email address so we can send you the calendar invitation. [21:37:03] USER: We schedule a call tomorrow at around three... Sorry, 5PM? [21:37:08] USER: We can discuss on all the things and the costing and all. [21:37:11] USER: But can you give me a rough idea on the costing? [21:37:26] AGENT: Pricing depends on the site, the materials you choose, and the scope - your designer will walk you through it in detail at the consultation. I can book that for you right now if you'd like. Would you like me to check available slots around tomorrow afternoon or evening? [21:37:34] USER: Wait. I want to know the approximate... The average costing you usually have. [21:37:51] AGENT: I completely understand your interest, but I must share that pricing depends on the site, the materials you choose, and the scope. Your designer will explain everything in detail during the consultation. I can help you book that consultation right now if you want. Would you like me to check available slots for tomorrow afternoon or evening? [21:37:57] USER: Give me a legitimate price before actually booking anything. [21:38:05] AGENT: Pricing depends on the site, the materials you choose, and the scope - your [21:38:09] USER: Wait for me. [21:38:10] USER: You are repeating the same thing again and again. Just [21:38:11] USER: give me a number. [21:38:20] AGENT: I'm sorry about that. I'm passing this to a senior colleague right now, and they will call you back as soon as possible. May I please have the best number to reach you? [21:38:27] USER: Give me... Give the call to the senior person right now. [21:38:38] AGENT: I have already escalated your request to a senior colleague who will call you back as soon as possible. Please share the best number to reach you, and they will get in touch. Thank you for your patience. [21:38:40] USER: Wait. [21:38:47] AGENT: Take your time. Whenever you're ready, please let me know how I can assist you further. [21:38:55] USER: Either give me a average price or give me the give the call to the senior person right now. [21:39:06] AGENT: I understand your urgency. As mentioned, I have escalated your request to a senior colleague who will contact you soon. Please share the best number to reach you, so [21:39:14] USER: Are repeating the same thing on kind of a minute. Just give me a price [21:39:14] USER: average price or a range that would be great. Otherwise, [21:39:16] USER: transfer the call right now. [21:39:30] AGENT: I understand your frustration, but I cannot provide pricing details myself. I have already escalated your request to a senior colleague who will call you back as soon as possible. Please share the best number to reach you so they can contact you directly. [21:39:35] USER: Then cancel. Delete is canceled. I don't want to contain [21:39:36] USER: Then cancel. Delete is canceled. I don't want to continue with you guys. [21:39:45] AGENT: I’m sorry to hear that. If you change your mind or need assistance in the future, please feel free to reach out. Have a wonderful day ahead. [21:39:49] USER: Pop off.
Consultation
No booking (not applicable or not made).
Needs a human?
- opensenior requested
Caller asked to speak to a senior person.
- openfrustrated returning lead
Raised by the voice agent during the call (frustrated). Caller said: "You are repeating the same thing again and again."
What was captured
- Notes
- Caller demanded average pricing or immediate transfer to a senior representative, grew frustrated with repetitive AI responses, and asked to cancel the enquiry.
- Scope
- partial home
- Decision-maker
- decision maker
- Rooms
- 3
- Project type
- residential
- Location
- Koregaon Park, Pune
- Property
- villa
- Wants
- design and execution
- Site condition
- occupied
- Asked for a senior person
- Yes
- Carpet area (sq ft)
- 1900
- Frustrated
- Yes
- Rooms (detail)
- Ground floor: two rooms including a kitchen and large lounge with a bar area. First floor: one large room with gym and pantry areas.
- Flexible timeline
- Yes
- Availability
- Caller suggested tomorrow around 5:00 PM initially, but refused to book without prior pricing details.
- Site available now
- Yes
- Asked about pricing
- Yes
- Site available from
- 2026-10-12
Outputs
- HubSpotfailed
- Email to manav_jain@pg27.mesaschool.cosent
- Email to manav_jain@pg27.mesaschool.cosent
Human override
Only for a considered business reason. It is recorded with your name and cannot be undone silently.